Troubleshooting

A. Installation & Setup

Symptom	Likely Cause	Resolution
App not appearing under Installed Apps	Marketplace approval not yet granted	Confirm with your MadConnect representative that listing has been shared
Installation failed during warehouse creation	Warehouse name conflict or permissions	Ensure no existing MAD_CONNECT_WH; retry as ACCOUNTADMIN
Setup_Guide buttons not responding	Snowflake UI caching	Refresh browser or relaunch the app from Installed Apps

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B. Activation & Login

Symptom	Likely Cause	Resolution
“Access denied” when launching	Missing ACCOUNTADMIN role	Switch role to ACCOUNTADMIN before launch
Login email never received	Invite not sent or spam filtering	Ask your MadConnect contact to resend the invite; check spam folder
PIN not arriving during sign-in	Email delivery delay	Wait 1–2 minutes or request a new PIN
Login link expired	Delay between invite and login attempt	Ask MadConnect support to reissue the invitation

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C. Network Access Verification

Symptom	Likely Cause	Resolution
Verification fails or times out	Network Integration not created properly	Re-run provided script in Worksheet; ensure output { 'SET_EXTERNAL_INTEGRATION': 'True' }
Snowflake worksheet errors during script execution	Missing ACCOUNTADMIN privileges	Switch role and re-run script
Verify button grayed out	Script output not yet validated	Refresh browser, re-run verification

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D. Post-Setup Operations

Symptom	Likely Cause	Resolution
Connections failing to validate	Old service objects or role mismatch	Recreate connection; confirm correct user/role grants
Scheduled jobs not running	EXECUTE TASK not granted or schedules cleared during update	Re-grant EXECUTE TASK, re-enable scheduling
Connector secrets missing after update	Reinstall resets stored secrets	Re-enter credentials in each connector setup

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E. Update & Uninstallation

Symptom	Likely Cause	Resolution
Reinstall fails with duplicate object errors	Old resources not revoked	Manually remove grants except BIND SERVICE ENDPOINT and EXECUTE TASK
After reinstall, app URL changed	Expected behavior	Use the new URL generated after reinstall

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F. General Support

Topic	Contact	Response Target
Marketplace Access / App Approval	MadConnect Support	Within 24 hours
Technical Errors / Snowflake Privilege Issues	MadConnect Support ([email protected])	<24 business hours
Account Invites / Billing	MadConnect Admin	Within 2 business days